Right of withdrawal

Right of withdrawal and refund

The Customer has the right to withdraw from the contract within a period of 14 days without giving any reason and without charge. The withdrawal period expires 14 days from the day on which the Customer or a third party designated by the Customer, other than the carrier, takes physical possession of the good.

If the Customer wishes to exercise the right of withdrawal, he/she shall notify Felix Europe within the withdrawal period using the model withdrawal form (see Appendix 1) or in another unambiguous manner. You may send the model form to:

Felix Europe
Koningslosteenweg 34
1800 Vilvoorde, Belgium

To comply with the withdrawal period, it is sufficient to send your communication concerning your exercise of the right of withdrawal before the withdrawal period of 14 days has expired.

Consequences of withdrawal

If the Customer withdraws from the contract, the Customer shall receive back from Felix Europe all payments relating to the withdrawn order and made up to that point, including delivery costs (except for any additional costs incurred as a result of the Customer’s choice of a mode of delivery other than the cheapest standard delivery offered by Felix Europe) and no later than 14 days after Felix Europe has been informed of the decision to withdraw from the contract. Felix Europe will refund the Customer using the same means of payment with which the original transaction was made, unless expressly agreed otherwise; no (additional) costs will be charged for this.

Felix Europe may wait before refunding the Products until Felix Europe has received the Products back or until the Customer has demonstrated that the Products have been returned, whichever comes first.

Felix Europe recommends leaving the Products in their original packaging as much as possible and returning them to Felix Europe accompanied by the invoice and withdrawal form. This should be done no later than 14 days from the day on which you communicate the decision to withdraw to Felix Europe.

The direct costs of returning the Products shall be borne by the Customer.

The Customer shall be liable for the depreciation of the Products resulting from the use of the Products beyond what is necessary to establish the nature, characteristics and functioning of the Products. An abnormal decrease in value may result in a claim for damages from Felix Europe.

The Customer loses his right of withdrawal as soon as the Customer opens or uses/consumes the packaging of the Food Products. Felix Europe therefore advises the Customer not to open the packages containing the Products and to handle these packages with care.