General Terms and Conditions 

Article 1 – Identification of Vendor

The website and webshop are operated by Felix Europe.

Felix Europe
Koningslosteenweg 34
1800 Vilvoorde

Ondernemingsnummer: 0556804744


Article 2 – Definitions

Agreement: The distance contract concluded between the Company and the Customer for the purchase of Products via the Website. The Agreement is governed by these general terms and conditions.

Offer: The offering of Products through the Website. The Offer is governed by these General Terms and Conditions.

Products: All items available for purchase on the Website.

Website: The website of


Article 3 – Applicability

3.1. These General Terms and Conditions apply to any Offer by Felix Europe and to all Agreements between Felix Europe and the Customer.

3.2. When placing an order on the Website, you expressly acknowledge, without reservation, to have read, understood and accepted our General Terms and Conditions of Sale, which are always available on the Website.

3.3. If additional special terms and conditions apply in addition to these General Terms and Conditions, the above shall also apply to those special terms and conditions. If our General Terms and Conditions conflict with those special terms and conditions, you, the Customer, may always invoke the text most favorable to you.


Article 4 – The Offer

4.1. If an Offer is limited in time or made available subject to conditions, this shall be expressly stated in the Offer.

4.2. The Offer contains a complete and accurate description of the Products offered. The description is sufficiently detailed to enable a proper assessment of the Offer by the Customer. If Felix Europe uses images, these are a true representation of the Products, services and/or digital content offered.

4.3. Each Offer contains such information that it is clear to the Customer what rights and obligations are attached to acceptance of the Offer.


Article 5 – Conclusion and duration of the Agreement.

The Agreement is concluded once the Customer has expressly accepted the Offer and the General Terms and Conditions.

The Agreement and the General Conditions remain in force until all commitments have been fulfilled.


Article 6 – Prices

6.1. The prices of the Products are those indicated on the Website at the time the Customer places an order.

All prices are expressed in euros, including VAT and excise duties at the prevailing current rate in the Customer’s country of residence.

6.2. Delivery costs are communicated to the Customer before he proceeds to order. By placing the order, the Customer acknowledges that these costs will be entirely at his/her expense.

The delivery costs are waived for Customers (private individuals) with a delivery address in Belgium who place an order as from 150.00 euros. For companies with a delivery address in Belgium, the delivery costs are waived for orders as of 50.00 euros.

Only the costs of any follow-up shipments will be borne by Felix Europe.

If the Customer requests a mode of delivery different from that used by Felix Europe, any additional costs will be borne by the Customer.

Prices and delivery costs for Felix Europe’s Products are subject to change without prior notice and a contract containing formulaic, printing or arithmetical errors may be declared null and void, in which case any damages suffered by the Customer will be compensated.

6.3. Costs for shipments to countries outside Belgium but within the European Union are as follows:

6.4. We reserve the right to modify or discontinue the Service (or any part thereof) at any time without notice.


Article 7 – Payment and means of payment

7.1. The Customer may pay for the Products through the following means of payment:

  • Bancontact
  • Credit card (Visa/Mastercard)
  • PayPal
  • KBC/CBC Payment button
  • iDEAL

The Customer must pay at the time of placing the order, unless otherwise stipulated.

If otherwise provided, the Products delivered will remain the property of Felix Europe until the full amount due is paid.

If the Customer pays by bank transfer, Felix Europe will begin processing the order from the time full payment is received. If Felix Europe does not receive full payment within seven days of receipt of the order, Felix Europe has the right to automatically cancel the order.

Felix Europe reserves the right to refuse an order until full payment is received.


Article 8 – Shipping and delivery

All shipments are done via bpost. As soon as we have received your payment we will do our utmost to ship your package the next day. We are not responsible for delays by bpost.
Delivery time Belgium: 1 to 2 working days
Delivery time outside Belgium: 2-5 working days

All Products will be delivered to the address entered by the Customer at the time of ordering after confirmation by Felix Europe.

Felix Europe undertakes to deliver the Products within a period specified in the order confirmation and after full receipt of payment, unless a different delivery date is agreed between Felix Europe and the Customer at the time the Agreement is concluded.

If the Products are not delivered within the legally stipulated period of 30 days from the conclusion of the Agreement, the Customer shall have the right to terminate the Agreement at no cost and, upon doing so, shall also be entitled to a refund.

The risks of loss and damage to the Products are transferred to the Customer at the time of delivery. It is the Customer’s responsibility to check the number and good condition of the Products upon delivery.


Article 9 – Right of withdrawal and reimbursement

The Customer has the right to revoke the contract within a period of 14 days without giving reasons and without charge. The withdrawal period shall expire 14 days from the day on which the Customer or a third party designated by the Customer, other than the carrier, takes physical possession of the good.

If the Customer wishes to exercise the right of withdrawal, he/she shall notify Felix Europe within the withdrawal period using the model withdrawal form (see Appendix 1) or in another unambiguous manner. You may send the model form to:

Felix Europe
Koningslosteenweg 34
1800 Vilvoorde

To comply with the withdrawal period, it is sufficient to send your communication concerning your exercise of the right of withdrawal before the withdrawal period of 14 days has expired.


Article 10 – Effects of withdrawal

If the Customer withdraws from the contract, the Customer shall receive back from Felix Europe all payments relating to the withdrawn order and made up to that point, including delivery costs (except for any additional costs incurred as a result of the Customer’s choice of a mode of delivery other than the cheapest standard delivery offered by Felix Europe) and no later than 14 days after Felix Europe has been informed of the decision to withdraw from the contract. Felix Europe will refund the Customer using the same means of payment with which the original transaction was made, unless expressly agreed otherwise; no (additional) costs will be charged for this purpose.

Felix Europe may wait before refunding the Products until Felix Europe has received the Products back or until the Customer has demonstrated that the Products have been returned, whichever comes first.

Felix Europe recommends leaving the Products in their original packaging as much as possible and returning them to Felix Europe accompanied by the invoice and withdrawal form. This should be done no later than 14 days from the day on which you communicate the decision to withdraw to Felix Europe.

The direct costs of returning the Products shall be borne by the Customer.

The Customer shall be liable for the depreciation of the Products resulting from the use of the Products beyond what is necessary to establish the nature, characteristics and functioning of the Products. An abnormal decrease in value may result in a claim for damages from Felix Europe.

The Customer loses his right of withdrawal as soon as the Customer opens or uses/consumes the packaging of the Food Products. Felix Europe therefore advises the Customer not to open the packages containing the Products and to handle these packages with care.


Article 11 – Complaint procedure

Visible defects must be noted on the delivery note, delivery slip or waybill immediately upon delivery of the Products.

If the Customer has complaints, he may contact Felix Europe at the following email address/phone number:

The Customer may also submit their complaint to the online dispute resolution platform made available by the European Union,

For Belgium, this is the European Customer Center, located at 1060 Brussels, Rue Holland 13., tel. +3228923712.


Article 12 – Assignment and Subcontracting.

Felix Europe is entitled to transfer its rights and obligations under the Agreement to a supplier (e.g. for the delivery of the Product), but this will not affect the rights and obligations under these Terms and Conditions.


Article 13 – Use of Personal Data.

Felix Europe shall use the Customer’s personal data only in accordance with the Privacy Policy on the Website.


Article 14 – Liability.

The photos and texts of the Products on the Website used to describe the Products are not binding on Felix Europe and serve only to provide information to the Customer. Except in cases of intent or gross negligence, Felix Europe accepts no liability for errors or omissions in the photographs or texts appearing on the Website.


Article 15 – Force Majeure.

In case of force majeure (e.g., war, strike, third-party logistical problems, lock-down, energy failures, governmental measures, fire, etc.), Felix Europe shall not be liable or responsible for non-performance or delay in performance of its obligations under the Agreement. Felix Europe’s obligations shall be suspended for the duration of the force majeure.


Article 16 – Applicable law

These Terms and Conditions shall be governed by the law of the country in which Felix Europe has its registered office. This means that Contracts for the purchase of Products through our Website and any disputes or claims arising therefrom or related thereto shall be governed by Belgian law.


Article 17 – Miscellaneous

Felix Europe may amend these Terms and Conditions at any time by publishing a new, dated version on the Website. The General Terms and Conditions in force at the time of ordering the Products will apply to the Contract between the Customer and Felix Europe.

Without prejudice to the rights and remedies granted to the Customer by applicable law or these General Terms and Conditions, our liability for direct damages shall be limited to the value of the Products ordered.

The invalidity of any provision or part of a provision under the Agreement shall in no way affect the validity of the remainder of the provision or clauses.


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